User Researcher, Telford, contract(BBBH8318)



£400 - £440 per day

An experienced User Researcher is required for an initial 6 month contract to be based in Telford, Shropshire. Ideally candidates will have experience of GDS.

As a User Researcher you will be responsible for planning, designing and conducting in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).

The following skills and experience are required;

* Skill with and knowledge of requirements capture methods and techniques, business systems and analysis, front end process, software development life cycles and associated processes
* Methodology, proficient in the use of requirements capturing methodology, like Waterfall or RUP toolset
* Able to use Data modelling techniques
* Experience with the Windows Suite and MS Office applications
* Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
* Proven experience of creating research strategies/approaches
* Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
* Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
* Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
* Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment
* Demonstrable knowledge, experience in and passion for user centred design practices
* Proven experience of audience modelling and developing design personas
* Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
* Comfortable working with data, from gathering and analysis through to design and presentation
* Comfortable in the capacity of mentor for other user researcher(s)

Job Reference: BBBH8318

Salary: £400 - £440 per day

Salary per: Day

Job Duration: 6 months

Job Start Date: Asap

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