Service Desk / 1st Line Support Analyst – £150 per day umbrella(35761485)



£150 per day, Benefits: Rolling contract

IT First Line Support Analyst

£150 per day – UMBRELLA ONLY (Inside IR35)
We have a contract vacancy for an IT First Line Analyst. The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role.

We are looking for a 1st Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group.
The role will involve:

  • Provision of 1st line IT support for all applications and technical infrastructure
  • Logging, managing and ownership of incidents and requests
  • Regular written and verbal communication with customers
  • Proactive monitoring of incidents and requests
  • Contribute to the development and management of the Knowledge Base
  • Liaison with suppliers, service groups and customers to ensure that agreed service levels are met

This is a customer focused role, with primary responsibility for 1st line support for incidents and requests across the estate.

It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.

The successful candidate should have:

  • Experience in a busy telephone based customer services environment
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Demonstrable analytical and problem solving skills
  • Knowledge of IT on a personal or professional level

Please submit your application ASAP to Jackie Dean at Jumar to be considered.

Job Information

Job Reference: 35761485
Salary From: £150
Salary To: £150
Job Industries: IT
Job Locations: Warwickshire
Job Types: Contract
Job Skills: Service Desk Analyst, 1st Line Support, Helpdesk

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