£400 - £450 per day
Must have experience with Government Digital Service (GDS) environment
3-4 years experience in a Service designer role
2-4 years experience following and working to GDS standards
·Previously worked with Government agencies
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. Therefore, you will be working with multi-disciplined team which include Interaction Designers, User researchers and content designers. Used to working in a strategic thinker role.
Experience/skills that we cannot do without:
Skills required to be a service designer
You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level.
- Agile working. You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. You are unafraid to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery for digital projects in government. You can ensure the team knows what each other is working on and how this relates to practical government objectives and user needs.
- Communicating information. You can communicate effectively across organisational, technical and political boundaries, understanding the context. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You can advocate and communicate what a team does to create trust and authenticity and can respond to challenge.
- Community collaboration. You can contribute to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members. You know how to give and receive constructive feedback, facilitating the feedback loop. You can facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood externally. You can help teams maintain a focus on delivery while being aware of the importance of professional development.
- Digital perspective. You understand how the digital economy is changing user behaviour and the government landscape. You can make informed decisions based on user needs, available technology and value for money. You know about the wider digital economy and advances in technology.
- Evidence- and context-based design. You can visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence. You know how to move from analysis to synthesis and/or design intent. Such skills include: demonstration of the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators (KPIs).
- Experience of working within constraints. You understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints). You know how to challenge constraints that can be changed. You can ensure compliance against constraints by adapting products and services where needed.
- Facilitating decisions and risks. You can make and guide effective decisions, explaining clearly how the decision has been reached. You can understand technical complexity and risks, run collaborative design activities, influence others and build consensus.
- Facilitating decisions and risks. You can make and guide effective decisions, explaining clearly how the decision has been reached. You have the ability to understand technical complexity and risks, run collaborative design activities, influence others and build consensus.
- Leadership and guidance. You can interpret vision to lead on decisions. You can create a collaborative environment and sustain a good service. You can understand and resolve technical disputes across varying levels of complexity and risk. You can solve issues and unblock problems. You know how to drive teams and set the pace, ensuring teams are delivering. You can manage risk, including effectively managing and tracking the mitigation of risks. You can manage various dependencies across teams, departments and government as a whole.
- Prototyping in code. You understand the limitations of internet technology and why code is important. You can prototype a code, but you don’t need to make production-ready code. You know how to talk to developers and know when to switch code. You understand security, accessibility and version control. You can use ‘what you see is what you get’ tools.
- Prototyping. You can apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions and synergies.
- Strategic thinking. You can take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. You know how to focus on outcomes rather than solutions and activities.
- User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.