Desktop Support SME(39721885)



£522 per day

Desktop Support subject matter expert (SME)
3-6 month contract
£522 per day inside ir35
Onsite + Remote

My client are looking for a Desktop Support SME for their Trading floor as they go through their workplace transformation. They are looking for a technical person with good soft people skills as they will be facing off to Traders & Sales people.

Basic Qualifications

  • 3+ year exposure to supporting Capital Markets in a Trading Environment.
  • 3+ years of experience troubleshooting Windows 7/10 hardware and software issues.
  • Experience with ITIL concepts and best practices.
  • Strong communication skills, written and oral.
  • Strong basic technical skills with demonstrated ability to learn for the purpose of identifying trouble areas and suggest potential solutions.

Preferred Qualifications

  • Experience installing and activating Market Data Applications (Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, Broker Tec, FactSet).
  • Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Drivers, Anti-malware, and Hotfixes.
  • Experience troubleshooting Microsoft Office Suite and add-ins.
  • Ability to work under pressure in a demanding and a fast moving environment.

Main duties and responsibilities

Direct Engagement Incident Resolution (75%)

  • Provide day-to-day, client facing, technical, infrastructure, application, and systems support.
  • Manage and lead major GTIS initiatives impacting the user experience and ensuring smooth delivery of projects to Front Office users.
  • Take on the role of “Subject matter Expert”, for a suite of infrastructure related tools and desktop applications. Become a knowledge reference point for business users and colleagues.
  • Interact with GTIS and business areas to ensure all changes are implemented with minimal impact on the user community.
  • Stay prepared to quickly resolve or delegate any possible issue a user can have with technology, while adhering to risk management and best practices.
  • Liaise between the Business, and IT teams like Market Data, Messaging, RTB and in-house developer teams to bring about speedy resolution.
  • Manage escalations to resolution, freeing up user’s time to focus on their core responsibility.

Major and Minor Projects (25%)

  • Undertake task and project work as directed by the business, application owners, and line manager.
  • Pilot changes to our systems, providing direct feedback to stakeholders.
  • Pro-actively investigate to improve the quality of the desktop estate and user experience.
  • Engage Engineering teams as required, through proper Change Management, and risk awareness.
  • Ensure the workstation estate has all required software, hot fixes, anti-malware.
  • Ensure smooth major systems updates (hardware, operating systems, etc).

For consideration please send your most recent CV to

Job Information

Job Reference: 39721885
Salary From: £522
Salary To: £522
Job Industries: IT
Job Locations: London
Job Types: Contract
Job Skills: Desktop Support SME

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