1st Line Support Analyst / Call Logger(BBBH6772)

Warwickshire

Contract

Up to £145 per day + Outside IR35

We require an IT First Line Analyst for a period of 3 months at our client’s premises in Stratford upon Avon.

The department supports over 6,500 users and is the primary interface for all IT support a busy customer-facing role.

We are looking for a 1st Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group.

This is a customer focused role, with primary responsibility for 1st line support for incidents and requests across the estate.

It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.

The successful candidate should have:

  • Experience in a busy Telephone Based Customer Services environment
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Demonstrable Analytical and Problem Solving skills
  • Knowledge of IT on a professional level
  • ITIL Foundation

CV closing date is Monday 11th February 2019 – Client is interviewing next week.

Job Reference: BBBH6772

Salary: Up to £145 per day + Outside IR35

Salary per: Day

Job Duration: Min 3 months

Job Start Date: Feb 2019

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