Background

The client is a FTSE 100 Utility organisation. The purpose-driven organisation strives to continually improve its performance and the creation of value by providing the best service to customers, at the lowest sustainable cost, in a responsible manner.

Utilities recruitment

The challenge

The client had recently evolved its technology operating model and had created a Digital Services Team. As part of this evolution, the client required a Head of Digital Strategy and Planning. This represented a sensitive and key hire which needed to be treated confidentially. The role is fundamental in shaping and delivering the digital strategy and is accountable for seven direct reports.

The solution

Using its retained search capability, Jumar spent time on-site understanding and experiencing the working culture of the client organisation. Time was spent with key stakeholders to fully understand the role, objectives, strategy, and culture. A candidate attraction and marketing plan was created detailing:

  • a thorough job description to encourage diverse talent,
  • a tailored candidate pack including job description, person specification, application process details and important information about the client, and
  • bespoke landing pages created on Jumar’s website to attract and retain candidates
  • online advertising materials

To ensure candidates were qualified and selected according to the client’s requirements, Jumar undertook a first stage interview utilising its video interviewing technology to ascertain commitment, high-level skills and experience fit, technical and functional skill competencies, and cultural fit. Jumar engaged its sister company Jumar Technology to aid the selection and candidate qualification process, utilising its CIO Advisor to review candidates at this stage before they were presented to the client.

Psychometric testing was integrated into the process to help identify ideal behaviour requirements for the role, as well as performing Personal Profile Assessments to provide an insight into how candidates behave at work, and General Intelligence Assessments to measure problem-solving capabilities and adaptability.

Benefits

Jumar’s Retained Search service delivered a number of benefits to the client including:

  • High-quality candidates – the extensive search process covered the whole of market (active and passive candidates) to ensure the best candidates were put forward to the client
  • Technology expertise – utilising Jumar Technology experts throughout the process provided an additional level of technical expertise
  • Reduced time – by utilising video interviews Jumar saved time for both the client and candidates and added additional flexibility with regards to timing and availability
  • Increased suitability – psychometric profiling ensured there was a good team fit with the candidates and highlighted behavioural characteristics
  • Improved service for candidates – candidates benefited from a cleaner recruitment process leading to a more enjoyable experience and an improved employer brand perception
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